Customer Testimonials
Tyler and Levi were very thorough with explaining all problems and incentives with the purchase of my new 2026 explorer. Very much appreciate there time that required them staying after business hours to finalize the deal.
I have been very please with this dealership since my purchase back in August of 2021. The service department has been fair and honest every time I have been in for service.
great place. quick and efficient. people are friendly and knowledgeable. would highly recommend them to family and friends
It was a pleasure dealing with a garage that diagnosed my Explorers shutter issue and fixed it in an expedient manner. I learned my lesson on taking my car to a local garage! They were just parts replacers!
Great experience purchasing a new used car. Would recommend to anyone looking to purchase a vehicle.
Great work on my F350. Service is great. I trust McFarland Ford to service my truck.
The service powered very friendly. Lauren took the time to look up and redeem my points so I only had to pay $40 for schedule May, oil. Tire rotation, safety check, cabin filter and air filter. It was so kind of her to save me money by using my points.
Thank you McFarland Ford for locating a broken leaf spring plus the new tire that was causing serious highway speed vibration. The truck seems to ride much smoother now Thanks again.
The same thing I write every time I go there fast courteous, clean dealership I would recommend it a family and friends
I received an incorrect bill of sale. I received NO WARRANTY information, no information on what services mcfarland offers to new customers, no information on extended warranty. No one called or followed up on sale to see if i was satisfied, which i am with the truck, but not with mcfarland
Very easy to work with , great communication from all of the employees ! Will definitely purchase with McFarland again !
The dealership is Wonderfull. Next best thing since sliced bread. Peace, Love, and Jerry Garcia!
I would never bring another truck or suv to be worked ,I had very bad experience there. My 2025 Ford 150 lariat had a really bad noise but not all the time. There was a TSB for this kind of noise that I have read about. Advise Frank about this issue and said to drop it off it was there for day and half not one phone call on the how it was coming till I called . Basically I was told they started the truck several times and heard no noise . Nothing about taking it in and checking the flywheel on the ... Read More DealerRater - May 18, 2026
From sales to service McFarland has been a pleasure to deal with. I would recommend them to anyone.
I've never been disappointed with the work performed at McFarland Ford and I'm not the type of person who complains or can't be satisfied. But I am unsatisfied with the tire replacement. I had to return because the steering wheel was at least 5 degrees off center and then again after I found out the vehicle shakes at highway speed. The tires were rebalanced but still has a noticeable shake. Not good for the vehicle or new premium tires.I don't blame tech but the vehicle didn't shake before the new tires. Any suggestions to correct ... Read More DealerRater - May 18, 2026
Every time I drop my vehicle off for at McFarland I am always impressed with the service! The true professionalism from the point of contact thru the door. I always feel like I matter no matter the situation.
Fast and courteous would recommend it to all my friends and family if I had to buy another car, I would buy one there
Lauren was very professional and easy to talk to. She was spot on with the time frame as well!
They found something that would fit my needs, and made it work. Best choice for what’s out there.
Quick and easy just how I like to do business. Everything worked out according to what was agreed. We will use them again in the future.
Friendly and knowledgeable about trucks and cars that I looked at. Super courteous. I'll continue to be a repeat customer.
Fast and easy service. Dropped off in the morning done by 2:30 looking all fresh and clean too.
Service visit was smooth and professional. The oil change and tire rotation were completed on time, staff were courteous, and communication throughout the appointment was clear. Overall a positive experience and I appreciate the team’s efficiency.
After discussing what I wanted for service, Art came up with an option that made much more sense, and I agreed !
Everyone was friendly, knowledgeable, and helpful. It was the best car buying experience we have ever had.
I recently had an outstanding experience at McFarland Ford in Rochester, and I cannot recommend them highly enough! If you are looking for a seamless, professional, and high-quality truck-buying experience, this is the place to go.
The level of professionalism from the entire team was top-notch. I want to give a special shout-out to my salesman, Mr. Chase. He was incredibly knowledgeable, attentive, and made sure every detail of the deal was handled with care. He truly understands the meaning of great customer service.
I also want to recognize the Sales Manager, Mr. Levy. He was fantastic to work with—... Read More DealerRater - Apr 18, 2026
Frank is a great guy to deal with and one of the best Service Writers I've met, and there's been quite a few over the last 40 years. Never any spin or uneasy feeling when I speak with Frank about what me vehicle needs. Top notch guy!
Happy with repair, happy with Art, Happy with Joe in parts. Waiting room is okay. My only "concern" this is 6th time this repair has been done by same tech. over 3 owners there. He always does it right (issue is recurrent with Ford truck sunroofs). His attitude with me has gone from pleasant and helpful to almost angry that I keep coming back. No one wishes I didn't have to have this done annually more than me, but the last words he spoke with me (last year's repair) seemed like I was just supposed to live ... Read More DealerRater - Apr 13, 2026
Great service, explanation of the fix was well done. I wish I could have talked to the mechanic, but I did not ask to. It was an afterthought. Everyone was friendly, every experience here has been positive for me. Thank you.
The truck buying process was great with Tyler. But, now I’m getting no response about about the registration for my truck. First time I called and left messages with finance and never received a call back. I ended up calling new truck sales and finally got someone to talk to. Funny how that works. Got the run around saying the wrong paperwork was sent to the dmv. I ended up meeting up with someone to get a vin check because I bought it from another state. She said wouldn’t be much longer until I received my registration. I ... Read More DealerRater - Apr 5, 2026
No pressure, No haggling , We now found a new dealership to buy our cars! Thank you , Mike , Ed and Bri for making. Our car buying experience easy and enjoyable ! We love our new Ford!
The whole team was super helpful and helped me find exactly what I was looking for very happy with my new f350
I loved my experience with this dealership and Matt was a pleasure to deal with. The best experience I have ever had buying a car. Would definitely recommend McFarland Ford
twice now, I have purchased a vehicle from McFarland Ford in Rochester NH, and twice now, I have been very pleased with the experience. Nice people, no smoke and mirrors, no trying to upsell...just all-around good folks to deal with.
Matt Knezevic is a great salesman and is good humored, easy to relate to and talk to and has a great sense of humor. Puts his pants on same as we all do.
Mason Moore in Finance was very thorough in explaining all the paperwork and the umpteen places that needed signatures. Again, straightforward, no tricky-talk or evasiveness. If ... Read More DealerRater - Mar 31, 2026
Excellent work. My only concern is that I could have arranged leaving my car if changes in design were given to dealership when parts were ordered.
Great service, very attentive, very happy with the overall experience. Made the experience seamless and painless lol
Great people great service. I always have Calvin work on my truck. The only place to buy and service your Ford.
From start to finish top notch customer service! Always excellent service when we drop out vehicle off. Thank you!
The best in the area. Attention to detail is top notch. Very responsive abd great customer service.
I would to Thank Mason in finance for how he was professional , courtesy on going over all the paperwork and finial sell of my 2025 Ford F150. I have purchased many of vehicles from McFarland Ford they are a very nice respectable dealership to do business at .
Faster reliable would recommend it to all my family and friends. I don’t never do all my appointments there clean well maintain dealership.
I cannot say enough positive things about this dealership and their service. After purchasing my new truck, a minor issue needed to be addressed, and Matt—my sales representative—went above and beyond to resolve it quickly and seamlessly. His professionalism and commitment to ensuring the process was effortless on my end truly stood out. As I mentioned previously, this team has set the standard for how dealerships should support and care for their customers. An exceptional experience from start to finish.
Great service! Appointment when needed. Vehicle done when promised! Great pricing on parts and labor!
This is my new Dealership, they wowed me in every way!! No pressure, did exactly as they said!!
Matt is the Best he works with to find what you need and want. He updates you with numbers and how things are coming. He’s polite, courteous, and gives you straight answers and no xxxxxxxx . I purchased many vehicles with Matt and will keep continuing to do so. Plus the finance person was polite and explained everything I needed to sign also had everything ready to go . This dealership is the best 👍👍👍👍🇺🇸🇺🇸🇺🇸🇺🇸🇺🇸
We have had exceptional service with the Service Department. Lauren is the best, very professional, excellent communication, and with great follow-up to the service. I would recommend McFarland Ford of Rochester to anyone needing Service.
A nice low pressure sales experience from start to finish. Lauren did a great job answering my questions online and Matt continued it in person.
Bought our truck there no problem but went back for the cleaning they offered with the buy not a good job for as long as it took. They said half hour was over an hour and the truck didn’t even look like it was done
As usual, they did a great job with everything. Done quickly and efficiently. Thank you!
Quick and efficient for my oil change and tire rotation on my Bronco. Lauren was a pleasure to deal with. Thank you!
The purchase process was very simple and I was able to get on with my day. They also were able to help me with the additions that I made to the vehicle.
Frank Montmarquet, was a very pleasant person to deal with. Its probably the first time I walked into a service department and was treated very good. He took care of the situation and the service I got was very quick. It was just something minor but, he got it taken care of very quickly. Thank you Frank, you made me feel very comfortable.
requiring this is why I do not usually respond to surveys. Seriously, 15 word minimum ???
well to be honest it was a hard bargaining experience, but in the end the figures worked out. So im glad I ended up purchasing the vehicle I wanted. They are really nice people to work with.
Very fast and efficient turnaround time. Friendly staff. Thank you very much for your work.
Friendly, professional and ease of the process. Matt and Tyler were fantastic to work with. They were super helpful and patient and they made my whole experience easy and enjoyable
Purchasing a vehicle from McFarland Ford was easy and relatively quick. There was no pressure, atmosphere was light and friendly, and the proposed deal was fair.. Love the vehicle we purchased and highly recommend Tim Sewall. Huge selection of vehicles at this dealership as well.
Diagnosed needed repair, scheduled repair all was done correctly and timely. Professional staff. Good people to deal with. Very satisfied
We dealt with Tim Sewall and he was great; he made everything quick and easy for us, also the person, can't remember his name in financing made thing easy for us as well, I was very happy with the whole processing.
He was very helpful also I would recommend my friends and family to come and check out your selection
Jason,Lauren, and Tyler are amazing. They always take great care of my vehicle. Honest and dependable service!
I was in and out with no hassles. There was a clean and comfortable waiting room.
Great, as always! Service waiting room was clean and warm. Showroom was great. Parking was easy
My service was scheduled promptly by my wonderful service writer Lauren Cahill. When I arrived for my appointment my vehicle was taken in, serviced and returned backed into a front row parking space. I dont know the name of the technician that performed my service but I would like to thank them as well. Thank you for doing it correctly, Ill see you in 5000 miles.
I was very well taken care of. The sales and purchasing process was smooth and easy. I would purchase there again
Saleman Tyler Sfanley was great to work with. I drove 4 hrs for this deal, I would do it again!!
McFarland Ford made the purchase of a new truck very easy and quick. Will be back for future vehicles.
Smooth simple transaction. The folks at McFarland had me in and out nice and quick.
I recently purchased a 2026 Ford F-250 Platinum Tremor from McFarland Ford of Rochester. The experience was fair and effortless - no pressure, no complications. The team was professional and knowledgeable about the truck. I would do business with them again and recommend them for a hassle-free buying experience.
Ease of making an appointment. Friendly service advisor! Kept updated on progress of vehicle. Vehicle was ready when promised!
This was the best experience that I have had in over 50 years of buying cars. They were fair to me and I got the truck that I wanted. I got an awesome trade with none of the haggling that I have had in the past that ruins the pleasure of having a new car. I will also be getting it serviced there which I have not done in the past. Having Tyler, a veteran, was awesome. He answered all my questions and added to the experience. I am still smiling 2 weeks later and have been showing off my new truck ... Read More DealerRater - Jan 12, 2026
I drive over an hour each way for service at this dealership because I bought my car from them and they always are very efficient and good to deal with.
Everyone was helpful and accommodating from beginning to end. I definitely would recommend this business.
Appointment was on time and service was quick was able to accommodate and check sensor issue I was having .
They have been easy to work with. They have addressed all the problems and very easy to schedule with. Lauren is very pleasant to deal with when visiting service.
I had a great experience as always. Everyone is very friendly and knowledgeable. I will be back for sure.
Service team here goes the extra mile to make sure your satisfied and happy with your repair.
Appointment went very fast. They came in and checked on me give me updates and yes, I would recommend them to all my family and friends.
Went in for a recal repair and my car came back to me with more issues than it had when I gave it to them. Too many issues with this car, I'm always going back after their service "team" touches my car. Awful place
Art is great to deal with Mcfarland is always accommodating for my service needs easy to schedule
Lauren was helpful and responsive when I called in with my issue and was able to get my truck in right away. Problem was fixed quickly and I was back on the road!
Was a pleasure doing business with these folks. No pressure environment. Would certainly do business with them again.
Buying a car out of necessity and recommending the dealership only means that I needed a car and McFarland is the closest to me. Yes, I recommend McFarland Ford of Rochester.
Lauren excelled all standards in her professional attention and consummate courtesy, smoothly arranging for state inspection, routine maintenance, and ordering of parts for a fully covered exhaust repair on my 2020 Ford EcoSport. McFarland Ford of Rochester NH truly continues as the go-to place for the finest in overall maintenance of their fine fleet of Ford vehicles. Kudos all around!!
great dealer they are always quick and efficient and have complimentary coffee in the waiting room.
Excellent Service, timely, quick and efficient. Highly recommend getting your vehicle serviced at McFarland Ford in Rochester!
Thoughtful, helpful, pleasant and kind group of people who do their best to keep their customers safe and satisfied 🙂
Very good ... very pleased with all information from sales person I dealt with thanks to nick
Mason Moore was very helpful explaining my warranty options. I don’t know who Levi Gray is McFarland Ford was good.
The process of buying my new truck was enjoyable. The only complaint I have is that I was going to go to my lender to pick up a check and the dealership had me do it all through them. I get they are in the business to make money, but I do things this way for a reason.
Service team at mcfarland is super friendly and does excellent repairs. Art, Lauren and Jason really care about customer satisfaction. Communication during the process was excellent.
Great service, got my truck in quickly and very helpful with sharing information on getting a scratch resolved
I brought my truck in for oil change and state inspection and told I was needing brakes to pass by Lauren. Five months prior I was told everything was good and the truck needed nothing. She called and said the fronts were down to 1mm pad life and 4mm in the rear. She then said it'll be about $1600 to replace them and I said Id have to thing about it as money is tight. As a ex-service writer, I would've offered just doing the fronts to pass inspection, this was not the case. She said ok, the truck ... Read More DealerRater - Nov 29, 2025
We’ve had good experiences, some not-so-great ones, and everything in between — but at the end of the day, they always do whatever they can to make things right. Jason, the service manager, has been wonderful, and we can’t forget Matt in sales. They both go above and beyond.
Came in for a recall. It was complete fast. Everyone is very friendly. Keep up the good work.
Good solid dealership. Always ready to help. Anytime I have a question or issue they’re ready to answer it or help.
Chase was easy to work with . Levi and Tyler were also a pleasure to work with.
Art was incredibly helpful and made everything so easy. I’ll never go anywhere else to purchase and service a vehicle.
Truck was ready at noon dropped off at 7:30 am bo complaints for them
Here are my 15 words to meet that ridiculous requirement for a valid review. Service was good and that bloke from the service desk was friendly.